How quickly can we go live?+
Most clients are fully operational within 48 hours of signing. We complete a brief setup call, integrate with your existing software, train our team on your specific protocols, and go live — no lengthy onboarding required.
Which software platforms do you work with?+
We're trained on all major dispatch platforms: LimoAnywhere, Moovs, Santa Cruz, Livery Coach, jLimo (limo), TaxiCaller, iCabbi (taxi), RideBits, DispatchBot (shuttle), and communication tools including Dialpad, RingCentral, Slack, FreshDesk, Zoho Desk, GoHighLevel, and Microsoft Office. If you use something not on this list, ask — we adapt.
Do your agents answer as our company?+
Yes, always. Every call is answered under your company name, following your scripts, using your tone and service standards. Your clients never know we're an external team — because operationally, we're not. We're embedded in your operation.
Are you a call center?+
No — and the distinction matters. A call center rotates agents across dozens of unrelated accounts. We assign a dedicated team to your account exclusively. They know your drivers, your clients, your software, your protocols. That's an embedded operations team, not a call center.
Do you sign an NDA?+
Yes. A confidentiality agreement is part of our standard onboarding — signed by us before any information about your company is shared. Your clients, drivers, rates, and operational data are protected from day one.
What does the 7-day pilot look like?+
We embed into your operation for seven full days — covering your designated shifts, working inside your software, following your protocols. You observe the coverage quality, the communication standard, and the operational impact. After day 7, you decide whether to continue on a month-to-month basis. No credit card required to start, no obligation to continue.
How does billing work?+
For hourly coverage, you're billed at $4.99 per dedicated agent, per hour worked — not idle time, not setup, not training. Billing is invoiced monthly. For monthly retainer clients, we agree on your coverage hours upfront and send one invoice per month at your custom rate, which is lower than equivalent hourly billing. Either way, no surprise charges and no hidden fees.
I already have an in-house dispatcher. Can you be the backup?+
Absolutely — this is one of our most common setups. We function as your overflow and after-hours layer: covering the shifts your dispatcher doesn't work, peak periods when call volume exceeds capacity, and holiday windows. Your clients experience uninterrupted service. Your dispatcher gets a sustainable schedule.
Can I monitor your work in real time?+
Yes. We work inside the same dispatch platforms you use, so every booking, call log, and action is visible to you in real time. We also provide monthly performance reports covering call answer rates, bookings handled, and key metrics. Your account manager is always reachable directly.
What happens if something goes wrong?+
Every account has a dedicated account manager who handles escalations directly. Any error is reviewed, addressed, and documented. We operate with the mindset that your reputation is on the line — because it is, and so is ours.
Will you help improve how our operation runs?+
Yes — and this is something most support companies don't offer. Our team has worked inside 35+ transportation companies across limo, shuttle, taxi, and NEMT operations. We can identify workflow gaps, recommend proven SOPs, and share communication templates that improve how your business runs day to day. This comes naturally as part of working closely with your operation — not as a separate upsell.
Where is your team based?+
SolutionsZilla is headquartered in St. Petersburg, Florida. We provide remote dedicated operational support — our team works inside your software and represents your brand as an embedded part of your operation.
How far in advance do I need to schedule coverage?+
We prefer at least one week's notice when setting up new coverage windows — it allows us to properly train your dedicated agent on your specific protocols, software, and standards before they take a live call. That said, we understand transportation is unpredictable. For urgent operational needs, we can often accommodate on-demand requests. Reach out and we'll tell you honestly what we can do.
Is there a monthly retainer option?+
Yes — and for companies with consistent coverage needs, it's almost always the better choice financially. Instead of tracking hours individually, we agree on your monthly coverage structure upfront and bill one flat invoice per month at a rate that works out lower than equivalent hourly billing. Pricing is customized based on your hours and setup — contact us and we'll put together a number specific to your operation.
What size fleets do you work with?+
All sizes. From single owner-operators to fleets of 50+ vehicles. Pricing doesn't change based on fleet size — it's $4.99/hr per dedicated agent regardless of whether you have 3 vehicles or 30. For fleets of 40+ vehicles that need multi-agent structures, we handle those under our enterprise model with custom pricing. Contact us for those.